Shipping Policy
1. Overview
At Freshzon, we are committed to delivering fresh and high-quality fruits and vegetables directly to your doorstep. This Shipping Policy outlines the terms and conditions related to the delivery of our products. By placing an order with Freshzon, you agree to the terms outlined in this policy.
2. Shipping Areas
2.1 Service Areas: Freshzon currently delivers to [list the cities, regions, or countries where you offer delivery services]. Please note that we do not ship to PO boxes or remote areas that are outside our delivery zones.
2.2 Service Expansion: We are continually working to expand our delivery areas. If your location is not currently within our service area, please check back later or contact our customer service team to inquire about future availability.
3. Delivery Options and Fees
3.1 Free Delivery: We offer free delivery for orders over 249 rupees. This offer is only available within certain areas and for standard delivery.
3.4 Delivery Surcharges: Certain remote or difficult-to-reach areas may incur additional delivery surcharges. These surcharges will be calculated at checkout based on your delivery address.
4. Order Processing and Dispatch
4.1 Order Processing Time: Orders are typically processed within 10 minutes after payment confirmation. Orders placed after [specify time, e.g., "2 PM"] or on weekends/holidays will be processed the next business day.
4.2 Dispatch Confirmation: Once your order has been processed and dispatched, you will receive a confirmation email or SMS with the details of your delivery, including the estimated delivery time and tracking information, if applicable.
5. Delivery Timelines
5.1 Estimated Delivery Time: Our goal is to deliver your order within the estimated delivery time provided at checkout. However, actual delivery times may vary due to factors beyond our control, such as traffic conditions, weather, or other unforeseen circumstances.
5.2 Late Deliveries: If your order is delayed beyond the estimated delivery time, please contact our customer service team. We will do our best to provide an updated delivery time or resolve the issue.
6. Delivery Instructions and Requirements
6.1 Delivery Instructions: You may provide specific delivery instructions at checkout (e.g., leave the package with a neighbor or at the front door). Freshzon will follow these instructions to the best of our ability.
6.2 Delivery Receipt: A person must be present at the delivery address to receive and inspect the goods. If no one is available to receive the delivery, we may attempt redelivery or leave the package in a safe location as per your instructions. Freshzon is not responsible for any loss or damage resulting from packages left unattended.
6.3 Missed Deliveries: If a delivery attempt is unsuccessful and no alternative delivery instructions have been provided, we will attempt to contact you to arrange a redelivery. Additional charges may apply for redelivery attempts.
7. Delivery Confirmation
7.1 Proof of Delivery: Once your order is delivered, you will receive a notification confirming the delivery. This may include a photo of the package at the delivery location, if applicable.
7.2 Inspecting Your Order: Please inspect your order upon delivery. If there are any issues, such as missing or damaged items, please report them to us immediately within [specify time frame, e.g., "24 hours"] so that we can resolve the issue.
8. Shipping Restrictions
8.1 Perishable Products: Due to the perishable nature of our products, we do not offer international shipping. All deliveries are made within the designated service areas to ensure the freshness and quality of the products.
8.2 Holidays and High-Demand Periods: During holidays or high-demand periods, delivery times may be longer than usual. We recommend placing your orders early to ensure timely delivery.
9. Changes to Orders
9.1 Order Modifications: If you need to change your delivery address, update delivery instructions, or modify your order, please contact us as soon as possible. Changes can only be made before the order has been dispatched.
9.2 Cancellation Policy: Orders can be canceled before they are processed and dispatched. Once an order has been dispatched, it cannot be canceled, but you may be eligible for a return or refund as per our Return and Refund Policy.
10. Contact Information: For any questions or concerns regarding shipping, please contact our customer service team:
- Email: [[email protected]]
- Phone: [+91 7518885710]
- Customer Service Hours: [12:00PM to 09:00PM]
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This policy is designed to cover all aspects of your shipping process, ensuring clarity for your customers and reducing the potential for disputes. Make sure to customize it with your specific details, such as delivery areas, fees, and contact information.